Got a question? We’re here to help!
Our top 5 frequently asked questions are below. Alternatively you can review our extensive Frequently Asked Questions section.
You can contact a member of our team using the form at the bottom of this page if you still need help.
I've made a mistake with my order. How do I cancel?
Unfortunately, once your order is picked, packed and dispatched, it’s highly unlikely we’ll be able to cancel or amend the order.
Do you have a showroom?
We’re a fully online business, so we don’t have a physical showroom. However, our product experts are on hand to assist you with any pre-purchase information you might need.
I've changed my mind and want to return my item(s). How do I do this?
Please note that all items must be brand new and unused in their original packaging to qualify for an exchange or refund. Unfortunately, we cannot accept your return if you’ve thrown away the box.
Click here for more information on our Returns policy.
My purchase has a problem. How do I get this sorted?
We're sorry to hear you're having problems! To resolve the issue quickly, please email us and provide your order details, photos or videos of the problem, and any batch or serial codes from the affected product(s).
How do I track my delivery?
You’ll only be able to track your order once it's been scanned by the carrier. This usually happens overnight for express deliveries or the following day for standard deliveries.
Please note, carriers sometimes use more than one van for multi-box deliveries so don't panic if you’ve only had one box delivered. The rest will be with you soon, and you can use the Track My Order link to give real-time updates.
I'm having issues using your website. What should I do?
If you’re experiencing issues using our website, we recommend clearing your browser’s cookies and cache, as this can often resolve common problems. If the issue persists, please let us know by filling out the contact box below, and using the subject line 'Website Usage Issue'. Be sure to include details of the issue, the page where you saw the issue, and your device and browser information to help us assist you quickly.
Need to speak to someone?
Please provide us with any details that will help to resolve your enquiry quickly, such as:
- Order number & postcode
- Images or videos of any product issues
- Screenshots of web-related queries
- Item codes for pre-sale inquiries
- Details of any prior correspondence
We ask that you allow 2—4 working days for a response from our customer services team. To avoid any delays, please submit only one ticket for your issue, and we'll get back to you as soon as possible.