Returns Policy
At The Nursery Store, we want you to feel completely confident in your purchase. That’s why we go beyond the standard 30-day refund period. If your item isn’t quite right, we offer a hassle-free exchange for a different size, colour, or style—any time within 365 days of your original purchase, provided the item is brand new, unused, and still part of our current product range.
We’re here to help you find exactly what works best for you and your little one.
Returns
If you need to return an item, we’re here to make the process as straightforward as possible.
Refunds:
We offer full refunds within 30 days of receiving your order.
Return eligibility:
To qualify for a return, items must be:
- Brand new
- Unused
- In their original box and internal packaging
- With all tags and labels still attached
Unfortunately, we cannot accept returns if any part of the original packaging is missing or if the item has been used.
Items we are unable to accept for return:
For hygiene and safety reasons, we cannot accept returns or offer refunds on the following once opened or unsealed:
- Infant feeding items (e.g. bottles, sterilisers, prep machines)
- Breast pumps
- Mattresses
- Hygiene products (e.g. baby baths, bath seats, potties, toilet trainers)
If you're unsure whether your item qualifies for return, please contact us and we'll be happy to advise.
Please note: This policy does not affect your statutory rights.
365-Day Exchange Guarantee
Need a different size, colour, or style? We offer easy exchanges for up to 365 days from your original purchase date, as long as the item is:
- Brand new
- Unused
- In its original packaging
- Still part of our current product range
To request an exchange, please visit our Contact Us page or email us athello@thenurserystore.com. Our friendly product experts are always happy to help you find the right item.
If you already know what you’d like in exchange, please include the product name or ID in your message to help us process your request more quickly. If something wasn’t quite right with your original order, feel free to let us know—your feedback helps us improve our recommendations and service.
Items we are unable to accept for return:
For hygiene and safety reasons, we cannot accept returns or offer refunds on the following once opened or unsealed:
- Infant feeding items (e.g. bottles, sterilisers, prep machines)
- Breast pumps
- Mattresses
- Hygiene products (e.g. baby baths, bath seats, potties, toilet trainers)
If you're unsure whether your item qualifies for return, please contact us and we'll be happy to advise.
Please note: This policy does not affect your statutory rights.
Your Right to Cancel
Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods. To do so, simply email us athello@thenurserystore.comwith your order number, or send us a written notice.
We’ve also extended your right to request a refund to 30 days from the date your goods were received, giving you extra peace of mind.
Please be aware that if you are cancelling under your statutory rights, return postage costs may apply unless the item is faulty or not as described.
Your statutory rights are not affected.
Processing Refunds
Once your return is received and approved, we’ll send you an email confirming we’ve received your items, followed by a second email once your refund has been processed.
Please allow up to 14 working days for the refund to appear in your account. Refunds are issued to your original payment method.
If you need help at any stage, our team is here to support you. Your satisfaction matters, and we're committed to making things right.