We don’t currently offer free returns as standard. We understand this may be disappointing, but as a family-run business, we choose not to build return costs into our product prices. This helps us keep our prices as low as possible for everyone.

If you’d like to return an item, you have two options:

• You can arrange your own return using a courier of your choice
• Or we can arrange a weekday home collection for you. No printer is needed – the courier will bring everything required.

Return charges depend on the size and weight of the item and are payable upfront. Furniture items, in particular, carry weight-based return fees due to their size and handling requirements.

We offer label-free returns for customers and can arrange collections from any UK mainland address on weekdays. To arrange a return collection, please contact us at hello@thenurserystore.com, providing as much detail as possible about your order and item. We will then forward a payment link for the return service.

Please be mindful of processing times and allow sufficient notice to avoid any disappointment with scheduling your collection.

We do waive return fees for exchanges within 30 days when you're choosing an item of the same or higher value. We're here to help you find the right product for you and your little one.

Your statutory rights are not affected. If your item is faulty or not as described, you may still be entitled to a full refund including return costs.

If you’re unsure or would like help arranging your return, just get in touch – we’re always happy to help.

Yes, you’re welcome to return your item using a courier of your choice. If you’d prefer to do this, please contact us in advance to let us know which courier you’ll be using—this helps ensure your return isn’t refused at our returns depot.

When sending the item back, please include your order number as the return reference (you don’t need to include any paperwork in the parcel—this protects your privacy and helps us process your return more quickly).

Returns can be sent to:

The Nursery Store (c/o Kooltrade) Unit 3, Orbital Way Denton Manchester M34 3QA

If it’s more convenient, we can also arrange a weekday home collection from any UK mainland address. This is a label-free service designed to make returning your item as easy as possible.

Please note: Return charges vary depending on the item size if we arrange collection for you. You can view a full breakdown of these costs below:

We’re here to help every step of the way. If you’re unsure what the best return option is for your item, feel free to get in touch—your statutory rights are not affected.

To help us keep your item safe during the return journey and to maintain the safety and integrity of the products we sell, we kindly ask that all returns are sent back in their original box and internal packaging, with all tags and labels still attached.

This is especially important because many of the products we offer are designed with specific safety features and materials that need careful handling. Proper packaging helps us ensure the item hasn’t been compromised and can be processed correctly.

If you’re unsure whether your packaging is suitable or need any advice, please don’t hesitate to contact us. We’re here to support you every step of the way!

Once we receive your returned item, we’ll send you an email to confirm it has arrived safely. After our team has carefully checked the item, we’ll either process your refund or prepare your exchange. You’ll get a second email to let you know your refund has been issued or your exchange is on its way. Please allow up to 14 working days for refunds to appear in your account, depending on your bank or payment provider. If you’re exchanging, we’ll keep you updated with any shipping details. If you have any questions during the process, just get in touch — we’re always happy to help!

At The Nursery Store, we understand that your needs may change, and we want to make sure you have the flexibility to find the perfect product for your little one. That's why we offer a 365-day Exchange Guarantee.

How It Works:

• Eligibility: You can exchange your item for a different size, colour, or style within 365 days of your original purchase.
• Condition: The item must be brand new, unused, and still part of our current product range.
• Packaging: Please ensure the item is in its original packaging, with all tags and labels still attached.

Please Note:

• Hygiene Products: For hygiene and safety reasons, we cannot accept returns or offer refunds on certain items once opened or unsealed.
• Statutory Rights: This policy does not affect your statutory rights. You are still entitled to a refund within 14 days of receiving your goods under the Consumer Contracts Regulations.

How to Request an Exchange:

To request an exchange, please contact us via our Contact Us page or email us at hello@thenurserystore.com. Our friendly product experts are here to help you find the right item for your needs.

If you already know what you'd like in exchange, please include the product name or ID in your message to help us process your request more quickly.

We're committed to ensuring you and your little one are happy with your purchase. Your satisfaction matters, and we're here to support you every step of the way.

Once you’ve booked your collection, all you need to do is remove the original delivery label from your box and reseal it as if it were ready for a new delivery. Our team will take care of arranging the courier to collect your parcel.

Please keep in mind that if a collection is missed, there is a rebooking fee to cover the extra admin involved. For DPD parcels, this fee is £10.00 per parcel, and for larger furniture items, the fee will be charged at the applicable tariff rate.

Yes, you can arrange returns for furniture items as long as they are brand new and unassembled. Once a furniture item has been assembled, it cannot be returned.

Return charges for furniture are based on weight, and our team will gladly help you understand any costs involved and guide you through the process.

Please note that furniture items are excluded from our free returns for exchanges and the 365-day returns policy.

Returns for furniture should be arranged within 30 days of purchase. As always, your statutory rights remain fully protected and unaffected by our policies. We're here to make the process as simple and supportive as possible for you.