Delivery information

• DPD Standard: Usually 2 working days for Mainland UK addresses. Remote or offshore postcodes may take 2–4 working days.
• DPD Next Day: Next working day delivery available as a paid option, subject to availability.

Furdeco Furniture: Specialist delivery within 1–2 working days for Mainland UK. Remote postcodes may take 2–14 working days depending on location.

*Geographical charges may still apply. Please refer to the delivery information page for full details.

Yes, next-day delivery is available as a selectable option during checkout, subject to certain geographical restrictions please refer to our Delivery Information page for full details.

Please be aware that next-day delivery is only available for orders sent via DPD, large furniture items are excluded from next-day delivery services due to their size and the specialist handling required.

In addition, we’re unable to offer deliveries on weekends or public bank holidays.

If you have any questions about whether your order qualifies for next-day delivery, feel free to contact our team and we’ll be happy to assist.

Yes, this option can be selected during the checkout process. However, please be aware that we’re unable to make delivery upgrades once an order has been placed. Delivery availability is also subject to geographical restrictions. Additionally, we do not offer delivery on weekends or public bank holidays.

No. Deliveries will only take place Monday to Friday (excluding public bank holidays), so please allow for an extra day for your item to be delivered.

Your delivery costs will be calculated at checkout, and full details can be found on our Delivery Information page.

Free Delivery: Available on eligible DPD Mainland UK parcels over £49.99. This excludes surcharge areas, extra-large parcels, and next-day delivery services.

DPD Parcels: Next-day delivery to Mainland UK is available, with charges ranging from £3.99 to £7.99. Additional surcharges apply for remote or offshore locations.

Furdeco Furniture: Delivery is free as standard to most areas. However, a surcharge between £5 and £120 per order may apply in certain locations, depending on postcode and product size. This is calculated at checkout.

Thenurserystore.com: Free delivery is available on orders over £49.99, for most parcels depending on size and weight. Delivery to most UK addresses is typically within 2 working days, or within 4 working days for out-of-bound areas, when cleared funds are received before 8pm.*

*Geographical charges may still apply. Please refer to the delivery information page for full details.

Standard Delivery: Unless you’ve selected a next-day delivery option, standard delivery for DPD parcels takes approximately 2 working days*.

For furniture orders, delivery can take up to 3 working days*. Once your in-stock furniture order is placed, the carrier will contact you within 2 working days (via SMS) to confirm and arrange the delivery.

*Certain geographical and weight restrictions apply – see Delivery Information page for more details. 

Order Processing & Delivery: All in-stock items (excluding pre-orders) are dispatched immediately on the day the order is placed.

• Standard DPD deliveries take up to 2 working days.
• Next-day delivery parcels arrive the next working day after dispatch.
• Furniture deliveries take up to 3 working days.

Please note geographical restrictions may apply.

Important: Because orders are dispatched immediately, once an order is placed it cannot be amended or cancelled.

With DPD deliveries, while you cannot choose a specific delivery time, downloading the DPD app puts you in control. It lets you select options such as an alternate delivery date, leave with a neighbour, or leave in a safe location.

Please note, the “leave in a safe place” and “leave with a neighbour” options are not available for large furniture items.

Choosing the “leave in a safe place” option is done entirely at the receiver’s own risk. Selecting this option voids transit liability, meaning any issues like missing items or damage cannot be resolved by our team.

For large furniture items, a delivery date is offered and must be accepted by 2pm the day before. Any changes after this deadline may incur additional charges.

If a scheduled delivery fails due to customer error, missed delivery fees may apply:

• DPD offers a 1-hour delivery window
• Furniture deliveries have a 3-hour delivery window

If your order has already been dispatched and there is a change to the delivery schedule, we will notify you promptly. For DPD deliveries, updates and any changes will be communicated through the DPD app, which is highly recommended for tracking and managing your delivery. For large furniture deliveries, any updates will be sent via SMS to the contact number provided.

Delivery dates are usually fixed; however, on rare occasions they may change due to unforeseen circumstances beyond our control. These could include delays caused by factors such as driver breakdowns, traffic disruptions, extreme weather, or shipping container delays.

Pre-order item delivery dates are estimates and may be subject to change. We will keep you informed of any updates to your expected delivery date via email.

If your order includes furniture or pre-order items, you may receive multiple delivery dates.

furniture deliveries are made within 3 working days from completion, while other items are delivered via DPD within 2 working days unless a Next Day Delivery upgrade has been selected.*

Pre-order items that are in stock will be dispatched on the pre-order date shown on the product page and included on your confirmation email , with delivery expected within 2 working days.

*Geographical restrictions apply – visit the Delivery Terms page for more details.

On the day of your delivery, you will receive a time slot as a guide. However, please note that your delivery can take place at any time between 8:00 AM and 8:00 PM, and may be completed by different drivers or subject to delays caused by factors beyond our control (such as traffic, breakdowns, or high volumes).

DPD Parcel Deliveries:

• Please monitor your delivery through the DPD app, which provides live tracking and options to manage your delivery.
• DPD offers a 1-hour delivery window usually before 11am.*
• If your parcel is on a Next Day delivery service, please allow until 10:00 PM on the day of delivery for it to arrive.
• If not received by then, please email us at hello@thenurserystore.com, and we can arrange a refund of any paid Next Day service fee if applicable.

Large Furniture Deliveries (Furdeco):

• Furniture deliveries come with a confirmed date and a 3-hour delivery window, but can arrive any time that day.
• If you need an update on the day, you can contact Furdeco directly on 0121 285 5255 for the most accurate information.
• If your furniture hasn’t arrived, please allow 2 full working days after the scheduled delivery date before contacting our customer service team. This is because investigations with the carrier cannot be raised before this time.

Before Getting in Touch:

• Please check the Delivery Terms page to confirm whether your postcode is in an area that may take longer to deliver to, as some areas have additional delivery days.
• If you haven’t received a dispatch confirmation and are waiting for delivery, please also check your order confirmation to ensure your order doesn’t include any pre-order items, as these will be dispatched on the pre-order date shown on the product page.

If, after following the above steps, you still believe there is an issue, please email us at hello@thenurserystore.com and our team will be happy to help resolve it for you.

*Delivery availability and timeframes may vary depending on your location. See Delivery Terms.

DPD Parcels: DPD will attempt delivery twice. If both attempts fail, the parcel will be returned to us. Redelivery fees start from £16 and will apply if the parcel is returned due to customer request, refusal, or any customer error (e.g., incorrect address, failure to collect from a pick-up point).

Any rejected delivery or return-to-sender charges imposed by DPD will also be charged in line with the applicable return fees.

For DPD deliveries, you can use the DPD app to arrange alternative delivery options, such as delivering to a neighbour or leaving the parcel in a designated safe location. However, please note:

• If you choose to have your parcel left in a safe place or with a neighbour, this is done entirely at your own risk.
• Once the courier confirms delivery to a safe place or neighbour, the item is considered delivered, and any loss, damage, or theft after this point is outside of our responsibility.
• Transit liability ends when the courier fulfils your delivery instructions, and any disputes after that would be a civil matter between you and the third party or your household insurance.

Furniture Deliveries: For large furniture deliveries, only one delivery attempt is made. If the delivery fails due to customer error, the goods will be returned to the sender and missed delivery fees will apply as follows:

• Up to 13kg: £12.50 per box
• 13.1kg–19kg: £20 per box
• 19.1kg–30kg: £25 per box

Redelivery can take between 7 and 14 days once the applicable fee is paid. These fees also apply if you choose to cancel the order after a delivery attempt has been made, or if a cancellation request is submitted after 2pm on the day before the scheduled delivery.

Please ensure someone over the age of 18 is available at the delivery address to accept the order at the agreed time.

Unlike standard parcels, furniture deliveries cannot be left in a safe place or with a neighbour, and doing so is not permitted by the carrier. Any missed delivery due to unavailability at the delivery address will result in the charges outlined above.

Yes, as long as someone aged 18 or over is present at the delivery address, they can sign for your delivery.

For DPD parcel deliveries: If you leave specific instructions via intercom, building notes, or similar (e.g. asking the driver to leave the parcel in a hallway, lobby, mailroom, or with a neighbour), this is done at your own risk. Such instructions void our transit liability, as the parcel is considered delivered once left where instructed.

Parcels delivered to mailrooms, designated delivery areas within a building, or handed to another person within the building are treated as compliant deliveries, as these are recognised as designated delivery points. Any disputes over the parcel after it has been delivered to the specified address and accepted in this way would then be a civil matter between the recipient and third parties.

Please note: large furniture deliveries cannot be left in a safe place or delivered to neighbours. Furniture must be handed directly to someone at the delivery address, and delivery to the correct location within the building and handed to an adult is considered a compliant delivery.

If you do not wish for your DPD parcel to be left in a mailroom or shared area, please update your preferences in the DPD app before delivery to arrange an alternative option.

We’re sorry to hear about the issue this is not the standard of service we aim to provide. To help us resolve this as quickly as possible, please email hello@thenurserystore.com with full details of the problem.

When you get in touch, please include clear photos of the item, the packaging, and any labels on the packaging. This information really helps us investigate and speed up the process.

If a collection is needed, it will also save time if you can confirm a preferred weekday collection date, allowing at least 48 hours’ notice.

We’re really sorry to hear your item hasn’t arrived in perfect condition — we know how disappointing that can be, especially when you’ve been looking forward to receiving it.

If your parcel or item arrives damaged, please email our customer care team as soon as possible at hello@thenurserystore.com, ideally within 48 hours, and no later than 7 days of receipt. Unfortunately, we’re unable to assist with damage claims raised more than 7 days after delivery, so it’s very important to visually check all items carefully upon arrival and before assembling or using them, as assembly or use of the goods is considered acceptance.

To help us resolve things as quickly and smoothly as possible, please include the following in your email:

• Your order number
• A clear description of the damage
• Clear photos showing the damage, the external packaging, the internal packaging, and the delivery label
• The outcome you would prefer (e.g., replacement, refund)
• A preferred weekday collection date (please allow at least 48 hours’ notice)

If a collection is required, it can only take place on weekdays.

Please note: If you chose a “leave safe” delivery option, this voids the courier’s transit liability. In such cases we are unable to support damage claims for items left without a signature.

We’ll always do our best to put things right without unnecessary stress. Your statutory rights remain unaffected.

If your delivery hasn’t arrived when expected, we’re sorry for any inconvenience this may cause.

Please allow up to 5 full working days from the expected delivery date for your order to arrive. Deliveries can occasionally be delayed due to factors beyond our control — such as bad weather, road closures, or operational issues — so we ask for your patience during this time.

Before contacting us, please also take a moment to check the delivery status:

• For DPD deliveries, you can view live updates, delivery images, and GPS confirmation points via the DPD app or website.
• For large furniture deliveries, you can contact Furdeco directly on 0121 285 5255 for updates.

If your order has still not arrived after 5 working days, please email us at hello@thenurserystore.com, and we will investigate and resolve the matter as quickly as possible.

Important to note:

• Delivery images and GPS co-ordinates provided by the carrier are considered proof of delivery. These confirm the parcel was delivered to the address or designated location and handed over appropriately.
• If you believe the item has not been delivered despite this evidence, it’s essential you notify us immediately after the 5-day window so we can assist further.
• In some cases, where delivery confirmation and tracking evidence conflict with the customer’s claim, the matter may be escalated to the courier for investigation.
• Please be aware that knowingly making a false claim of non-receipt when delivery has been confirmed may constitute fraud and could lead to a criminal investigation by the courier or relevant authorities.

We always aim to resolve delivery issues fairly and quickly while balancing the evidence available to us. Your statutory rights are not affected.

If you’ve placed an order for an in-stock item, we’re unable to amend or cancel it once it has been confirmed, as processing and dispatch begins almost immediately. In these cases, you would need to accept delivery and follow our standard returns process if you no longer require the item.

For pre-order items, changes or cancellations can usually be made up until the point of dispatch. However, please note that pre-order items sometimes arrive earlier than the estimated date, and if they are dispatched before your cancellation request is processed, we will no longer be able to cancel or amend the order.

Additionally, please be aware:

• Once an order has entered the picking or packing stage, no amendments can be made.
• Orders paid via Klarna, Clearpay, or PayPal Credit cannot be amended under any circumstances.

If you have any questions about your order or the returns process, please contact our customer care team and we’ll be happy to help.

Unfortunately, we’re unable to offer international shipping at this time. Our deliveries are limited to addresses within the United Kingdom, including Northern Ireland*.

If you’re based in Northern Ireland, please note that large furniture items are excluded from delivery to this region due to courier restrictions.

If you have any questions about whether a particular item can be delivered to your location, or if you’d like help exploring alternative options, please don’t hesitate to contact us we’ll be happy to assist you.

*For more details regarding delivery exclusions to Northern Ireland, please contact us directly for more information.

If you’ve ordered multiple items, please be aware that they may be shipped separately and could arrive on different days, sometimes via different delivery drivers or couriers. This can happen due to the size, weight, or availability of the items, as well as the logistics of our delivery partners.

We recommend checking your order confirmation and tracking information carefully for each item to stay updated on their individual delivery statuses. If you have any concerns about your deliveries, please don’t hesitate to get in touch with our customer service team for assistance.

We offer a specialist 1-2-day delivery service free of charge on all our premium nursery furniture. (Exceptions apply – see Delivery Information page.

Sorry, but we don’t currently have an option to upgrade to next day delivery for furniture.

No, sorry, we only deliver to the UK mainland.

If you’ve provided us with a mobile phone number or an email address when placing your order, we’ll send you tracking details on the morning of your scheduled delivery day. This will allow you to follow your parcel’s progress in real time and stay informed about the estimated delivery window.

Tracking updates help you plan ahead so someone can be available to receive your delivery. If you haven’t received any tracking information by the morning of your delivery date, please check your spam or junk folder. For DPD deliveries, you can also download the DPD app here to manage your delivery options directly.

For large furniture deliveries via Furdeco, you can contact them directly on 0121 285 5255 for delivery updates or queries.

If you need any further assistance, please don’t hesitate to get in touch with our customer service team.

We’re sorry you’re having trouble tracking your order. Please allow up to 5 days for any updates to show as, from time to time, large volumes in the carrier networks can delay parcels. If you still haven’t received your order after this time period, please get in touch with us via our Contact us page.

The delivery dates provided for pre-order items are initial estimates and may be subject to change. While we aim to be as accurate as possible, these dates can sometimes shift due to factors beyond our control.

On rare occasions, even delivery dates for in-stock (non-pre-order) items might be affected by unexpected events such as shipping container delays, carrier issues, or other logistical challenges.

To stay up to date, we recommend downloading the DPD app for real-time tracking and delivery updates on parcel items. For large furniture deliveries, please contact Furdeco directly on 0121 285 5255 for the latest information.

In all cases, we will keep you informed and notify you promptly of any changes to your expected delivery date, so you can plan accordingly. We appreciate your understanding and patience should any delays occur.

We’re sorry to hear your item is not where you expect it to be. Please check with all members of your household and close neighbours to see if they’ve signed for it. Please also check any named safe locations where it may have been left.

We ask you that you report missing deliveries as soon as you are able. This will give us time to request that the driver return to your property to try and resolve the issue.

If you can see from the delivery image that your order was left in your safe location, we may need a crime reference in order to proceed, as this would be classed as theft of property. You can report this to the police via the link below.

Report to the police

Once you have completed the above, please use our Contact us form to get in touch.

Yes. You will be able specify what address you wish your item(s) to be sent to at the checkout stage. At the point where you are asked if the delivery address is different from the billing address, there will be an option to change where the item(s) will be posted to.

Yes, anyone can sign for the delivery of your order as long as they are at the address provided at checkout.

Your items may potentially be delivered by more than one driver, so don’t worry if you don’t receive everything together in the first delivery – the rest is on its way!

If you think you've only received part of your order, please follow the steps below:

1. Check all the parcels you've received. They will have labels that advise how many boxes you should be expecting.

2. Make sure any other items you've ordered have not been sent with a different courier.

3. Refer to your original email confirmation to see if there are any times on pre-order as these item(s) will come separately.

If you have done the above and you're confident that you are missing parts of your order, please contact us by email.

Please check to see if the contents are damaged. If they are, please contact us by email with details of your order, and any images or videos of the damage, and we’ll get back to you as soon as possible with a resolution.

We apologise – this shouldn’t happen. Please contact us by email and include clear images of the incorrect item you received and the barcode from the packaging for our reference. This will allow us to resolve the issue faster.

RTS (Returned To Sender) occurs when the courier has made at least 2 attempts at delivery, the item(s) have been held in the local depot for 2 days from the date of the second delivery attempt, and the recipient has not attempted to make alternative arrangements with the courier within this time frame.

If your item has been RTS, re-delivery charges will apply.

Please contact us by email to rearrange delivery.

If a delivery is missed or cancelled, unfortunately there would be additional charges to redeliver the item(s). This starts from £25.00 per delivery.

**The free delivery on furniture only applies for attempted delivery once. Any delivery that fails will incur failed delivery charges **