Delivery information
We aim to deliver your order in the quickest possible timeframe after your order has been accepted. The weight and volumetric size of the item(s) in your basket dictate the courier service that is used to ship your order. Please see the tables and courier tabs below for individual courier information.
Thenurserystore.com offers a free delivery service for most of their parcels, depending on size and weight (or 2 working days if out-of-bounds areas) to most of the UK on all orders* if cleared funds are received before 8pm. There are exceptions for out-of-bounds areas (please see the table below).
If you are working to a set deadline (e.g. holiday departure, a birthday) please allow for extra time to cover any eventualities that may arise. The Nursery Store cannot be held responsible for any inconveniences caused in the unlikely event of a delayed delivery. In these instances, our courier will deliver your parcel(s) the next available working day.
We offer UK-wide delivery, but some geographical restrictions may apply. We may not be able to deliver if you're in the Scottish Highlands or more remote parts of Scotland, and due to courier restrictions, we can't deliver to the Channel Islands or the Republic of Ireland. The carriers listed below reference the postcodes we deem out of bounds and cannot deliver to.
Our couriers
We use Yodel & DPD for standard deliveries (for information on nursery furniture deliveries such as room sets, cot beds, junior beds that include mattresses, please use the furniture delivery tab below).
Our contracted hours for delivery with Yodel are between 7 am & 9 pm Monday to Friday. However, Yodel offers a service called ‘Xpect’ which gives a 2-hour delivery window notification via SMS and/or Email on the morning of your delivery. To receive this information, you would need to provide us with a current mobile number and/or email address. Our contracted hours for delivery with DPD are between 8 am & 6 pm Monday to Friday. DPD offers a service called 'Track & Trace' which gives you the latest information of where your parcel is, you will need your 14-digit parcel number or your parcel reference number for this.
Checking your delivery day is simple. Depending on if you have selected a next day or a 2-day delivery service, locate the day and time you made your order, and the expected delivery day will be displayed next to it.
Our courier will endeavour to deliver your order within the timescale stated in your order acknowledgement. However, circumstances beyond our (and their) control, such as extreme weather conditions, security checks, unforeseen incidents, or miss-route of parcels, may result in delays.