Delivery information
We aim to deliver your order in the quickest possible timeframe after your order has been accepted. The weight and volumetric size of the item(s) in your basket dictate the courier service that is used to ship your order. Please see the tables and courier tabs below for individual courier information.
Thenurserystore.com offers a free delivery service on orders over £49.99* for most of their parcels, depending on size and weight (or 2 working days if out-of-bounds areas) to most of the UK on all orders. if cleared funds are received before 8pm. There are exceptions for out-of-bounds areas (please see the table below).
If you are working to a set deadline (e.g. holiday departure, a birthday) please allow for extra time to cover any eventualities that may arise. The Nursery Store cannot be held responsible for any inconveniences caused in the unlikely event of a delayed delivery. In these instances, our courier will deliver your parcel(s) the next available working day.
We offer UK-wide delivery, but some geographical restrictions may apply. We may not be able to deliver if you're in the Scottish Highlands or more remote parts of Scotland, and due to courier restrictions, we can't deliver to the Channel Islands or the Republic of Ireland. The carriers listed below reference the postcodes we deem out of bounds and cannot deliver to.
Our couriers
We use DPD for standard & Next Day deliveries (for information on nursery furniture deliveries such as room sets, cot beds, junior beds that include mattresses, please use the furniture delivery tab below). Our contracted hours for delivery with DPD are between 8 am & 6 pm Monday to Friday. DPD offers a service called 'Track & Trace' which gives you the latest information of where your parcel is, you will need your 14-digit parcel number or your parcel reference number for this.
Checking your delivery day is simple. Depending on if you have selected a next day or a 2-day delivery service, locate the day and time you made your order, and the expected delivery day will be displayed next to it.
Our courier will endeavour to deliver your order within the timescale stated in your order acknowledgement. However, circumstances beyond our (and their) control, such as extreme weather conditions, security checks, unforeseen incidents, or miss-route of parcels, may result in delays.
Delivery
Delivery options & costs
Delivery timing & scheduling
Delivery issues & actions
Order changes & cancellations
Can I cancel or amend my order after it has been despatched?
If you’ve placed an order for an in-stock item, we’re unable to amend or cancel it once it has been confirmed, as processing and dispatch begins almost immediately. In these cases, you would need to accept delivery and follow our standard returns process if you no longer require the item.
For pre-order items, changes or cancellations can usually be made up until the point of dispatch. However, please note that pre-order items sometimes arrive earlier than the estimated date, and if they are dispatched before your cancellation request is processed, we will no longer be able to cancel or amend the order.
Additionally, please be aware:
- Once an order has entered the picking or packing stage, no amendments can be made.
- Orders paid via Klarna, Clearpay, or PayPal Credit cannot be amended under any circumstances.
If you have any questions about your order or the returns process, please contact our customer care team and we’ll be happy to help.
International shipping
Do you ship internationally?
Unfortunately, we’re unable to offer international shipping at this time. Our deliveries are limited to addresses within the United Kingdom, including Northern Ireland*.
If you’re based in Northern Ireland, please note that large furniture items are excluded from delivery to this region due to courier restrictions.
If you have any questions about whether a particular item can be delivered to your location, or if you’d like help exploring alternative options, please don’t hesitate to contact us we’ll be happy to assist you.
*For more details regarding delivery exclusions to Northern Ireland, please contact us directly for more information.
Courier & delivery co-odination
Will all my items be delivered with the same courier?
If you’ve ordered multiple items, please be aware that they may be shipped separately and could arrive on different days, sometimes via different delivery drivers or couriers. This can happen due to the size, weight, or availability of the items, as well as the logistics of our delivery partners.
We recommend checking your order confirmation and tracking information carefully for each item to stay updated on their individual delivery statuses. If you have any concerns about your deliveries, please don’t hesitate to get in touch with our customer service team for assistance.
